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Frequently Asked Questions of
16TH AVENUE DENTAL

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NW Calgary Dentist | 16 Avenue Dental | Admin Answering Phone

Eva can answer your questions!

At 16TH AVENUE DENTAL, we can appreciate that you may have a number of questions regarding our dental services, office policies, and more. To help provide you with some immediate answers, we have prepared a list of FAQs to help get you started at our dental practice. When you visit us, we want your appointments to go as smoothly as possible. If you have a question not listed below, please contact us and we will do our best to answer your questions.


Below are some FAQs to help you learn more about Northland Smiles (click to reveal the answer):

Q) Do you Direct Bill Insurance?

  A) Yes, we can direct bill most insurances. Direct Billing (also called assignment) is something that is offered by your dental insurance coverage. Since not all dental insurance plans are the same we recommend that you check with your insurance plan to see if they accept direct billing.  Most dental plans cover some, but not all of the cost of your dental care. The dental fees billed at 16TH AVENUE DENTAL for our services are the usual and customary fees charged to all our patients, whether you have dental insurance or not. Your particular policy may cover treatments and services at a fixed fee schedule, which typically does not coincide with our usual fees. In these cases, here the difference in fees not covered by your insurance company becomes your responsibility to pay and will be invoiced to you once we receive payment from your dental plan.

Q) Are You Accepting New Patients?

  A) 16TH AVENUE DENTAL is always accepting new patients without the need for a referral. Dr. My Le and her team of dental professionals look forward to meeting you and your family.

Q) Do You Offer Any Special Student Discounts?

  A) Yes, we do! If you are a current full-time student at SAIT, ACAD, University of Calgary (Graduate Program), University of Alberta, Mount Royal University, Bow Valley University, Athabasca University, or Olds University, and as long as you have the student dental plan, we do offer a discount. Call us today, and we can provide you with more details.

Q) What are Your Hours of Operation?

  A) In order to accommodate your family, we offer convenient hours. Our hours are as follows:

Monday: 8:00 AM to 4:00 PM
Tuesday: 10:00 AM to 6:00 PM
Wednesday: 9:00 AM to 5:00 PM
Thursday: 11:00 AM to 5:00 PM
Friday: 8:00 AM to 3:00 PM
Saturdays: By Appointment

Q) What Payment Methods Do You Accept?

  A) At 16TH AVENUE DENTAL, we require payment for both your estimated or exact patient portion on the day of service. For your convenience, we offer several payment options:

  • Cash
  • Credit Card
    • Visa
    • MasterCard
  • Interac Direct Payment
  • Direct Billing (also known as the assignment of benefits)


How Do I Learn More about Your Dental Services?

To learn more about our dental services, or if you have any questions about our office policies, insurance related questions, or if you would like to leave us a review, we invite you to contact our office.

Our dental practice always welcomes new patients. No referral is required!